sorry

Not sure where I heard this piece of being-a-junior advice from, it may be a compilation of reading and talking to other planners. Apologies if it's yours, I did a brief search but couldn't find it. Whups, just said sorry there... that's the last time

Never say sorry, never explain
Saying "sorry", "my bad", "it won't happen again", "whups", "sorries", etc... these are all just strictly talking things, and not much good comes out of saying them. It wastes busy people's time to hear the excuse that ____ didn't happen, was off the mark, whatnot. Screw-ups are inevitable. Use that saved talking time to get on with finding a solution.



Update, 7/13: after some email conversations, I realize the story that was here was awful, so it's gone. for good.